Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rebecca@finedesignfiredup.co.uk. Please note that once I have received an email I will then be able to advise on details of how and where to return the purchase.

You can always contact us for any return question at rebecca@finedesignfiredup.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like, custom products (such as special orders or personalized items), and earrings for pierced ears. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to contact us regarding the return of the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively once the return has been received, we can then send out the requested exchange if this is of equal or lesser value and process any refunds if appropriate.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This may not cover pierced earrings due to hygiene reasons, however please contact us on rebecca@finedesignfiredup.co.uk as we will assist as best we can.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rebecca@finedesignfiredup.co.uk.